Support
We aim to reply within one business day.
PepMe is a small team. The fastest way to get help is to email [email protected] with what you're seeing — a screenshot, the device you're on, and (if you're comfortable sharing) the email on your account.
Tell us what's happening
Or write to us directly
General help:[email protected]
Privacy / data requests:[email protected] — export, deletion, correction, restriction, or anything covered by our Privacy Policy.
Security disclosures:[email protected] — please tell us before sharing publicly. We acknowledge within 72 hours and work with you on a coordinated timeline.
Press / partnerships:[email protected]
Common things
Reset your password
Use the forgot-password page on the sign-in screen. The reset link expires after 60 minutes.
Change your nickname, name, or units
Open the avatar in any header (the "You" screen). Name, nickname, email, password, preferred units (metric / imperial), and default dose unit (mcg / mg / IU) all live there.
Change your email
From the "You" screen → Account. We'll send a verification link to the new address; the change takes effect once you click it.
Connect or disconnect a health source
"You" → Health sync. Connect Withings through OAuth on withings.com to import weight and body composition. Disconnecting stops new imports immediately; values already in your dashboard stay until you delete them or the account.
Use the reconstitution calculator
Enter compound mass, BAC water volume, and target dose. PepMe computes concentration (mcg/mL), volume per dose (mL), the syringe-fill percentage, and the unit reading on a U-100 (or U-50 / U-40) insulin syringe. The calculator does not recommend doses — it only does the math on the numbers you enter. Verify every result against another source before acting on it.
Add a progress photo or weight to a journal entry
New entry on the Journal screen — the composer accepts ratings (sleep / energy / mood / pain on 0–10), free-text notes, weight (in your preferred units, stored as kg under the hood), and a progress photo. Photos are private; only you can see them.
Delete your account
"You" → Controls → Delete account, or the public delete-account page. We soft-delete first; your account is recoverable for 30 days by signing back in. After that, the data is hard-deleted from production within 24 hours and removed from rolling backups within 90 days. Progress photos in S3 go with the account.
Export your data
"You" → Export. Bundles everything we hold on you — protocols, journal entries (with photo URLs), bloodwork, settings — into a single download.
Bug reports
If something's broken, please include:
- Device + OS (iPhone 15 / iOS 18, Pixel 8 / Android 16, Chrome on macOS, etc.)
- What you tapped + what you expected to happen
- A screenshot or short screen recording if you can
- The time it happened (helps us find the request in logs)
Send it to [email protected].
Feature requests + compound additions
We read everything that comes in. To request a compound for the reference catalog, email [email protected] with the name and any references you'd like us to consider. We review weekly. Catalog additions are descriptive only — we don't include dose recommendations.
Other resources
Anything else? Email [email protected].
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